Deliverable: Knowledge Base Content

Knowledge Base articles in required format for ServiceNow.

Work Product Kinds: Production Support Management Work Products, Production Support Work Products

Relationships

Roles	Responsible: Transition Services Lead	Modified By: Transition Services Lead
Tasks	Input To: Communicate Turnover Package Availability	Output From: Publish Knowledge Base Content

Main Description

One or more articles created in the required ServiceNow format for the application or system. The information provided in the Production Support Turnover Package is used for this content.

Deliverable Properties

Deliverable Parts	Knowledge Transfer Overview Document Knowledge Transfer Process Document Knowledge Transfer Solutions Document

Tailoring

Impact of not having	The information provided in the Production Support Turnover Package will not be uploaded in ServiceNow unless it is in the proper format.
Reasons for not needing	Always needed.

Version and Release

Unified Life Cycle (ULC): 5.1, November 3, 2014
Phase Gates: 1.1, May 27, 2014
Process Engineering Process (PEP): 1.1, May 27, 2014