Task: Publish Knowledge Base Content

Format and publish the Production Support Turnover Package content to Knowledge Base.

Disciplines: Production Support Management Discipline

Relationships

Roles

Primary Performer:

Transition Services Lead

Additional Performers:

Inputs

Mandatory:

Production Support Turnover Package

Optional:

None

Outputs

Knowledge Base Content
Knowledge Base Content Upload

Main Description

Format and publish the appropriate and necessary content for the Knowledge Base using the Production Support Turnover Package information and associated documentation provided.

Steps

Format information from the Production Support Turnover Package in draft form using ServiceNow templates. Determine location and reference method for associated documentation provided.

Conduct peer reviews of the drafts and edit as necessary according to feedback provided.

Publish the final content in the Knowledge Base.

Version and Release

Unified Life Cycle (ULC): 5.1, November 3, 2014
Phase Gates: 1.1, May 27, 2014
Process Engineering Process (PEP): 1.1, May 27, 2014