Role: Transition Services Manager
Individual responsible for overseeing the Transition Services resources and acting as a liaison between IT Support teams, project teams, other business teams and the Service Center.
Role Sets: Production Support Role Set
Relationships

Assign the Request to the Transition Services LeadCommunicate Signoff on Production Support Turnover PackageCommunicate Transition Services Lead AssignmentReview Production Support Turnover PackageTransition Services Lead AssignmentTransition Services Lead Assignment CommunicationTurnover Package Review CommunicationTurnover Package SignoffTransition_Services_Manager
Additionally Performs
Modifies
    Main Description

    The Transition Services Manager collaborates with business, project and support teams to ensure that the Service Center is adequately prepared to support new IT applications or systems. The Transition Services Manager verifies that all new application or system support work transitioning into the Service Center is tracked, documented and communicated in a consistent manner to the Service Center team.

    Specific responsibilities include:

    • Oversee and manage Transition Services resources
    • Oversee Transition Services programs, services and processes
    • Participate in documentation reviews
    • Participate in project specific Lessons Learned as necessary
    Staffing
    Skills
    • ITIL V3 and COBIT standards knowledge preferred
    • Familiarity with project management approaches along with the tools and phases of the project lifecycle
    • Exceptional communication skills – both written and verbal
    • Experience and knowledge of Incident and Problem management principles and methodologies
    • Problem solving and root cause identification skills
    • Excellent active listening skills
    • Strong analytic and decision making abilities
    • Must be a team player and able to work with and through others
    • Ability to influence others and move toward a common vision or goal

    Version and Release

    Unified Life Cycle (ULC): 5.1, November 3, 2014
    Phase Gates: 1.1, May 27, 2014
    Process Engineering Process (PEP): 1.1, May 27, 2014