| Work Product (Artifact): Knowledge Transfer Solutions Document |
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Main Description
| The Knowledge Transfer Solutions document serves as a guideline for the solutions or workarounds to the issues or situations that the user may encounter when using the application or system. The information provided in the Solutions documentation is typically used by the Service Desk associates to guide users through the resolution of a particular issue. |
Properties
| Optional |  |
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| Planned | |
Illustrations
| Templates | |
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| Examples |
Tailoring
| Impact of not having | Ineffective routing of incidents for issues that can be resolved by the Service Desk associates. |
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| Reasons for not needing | In certain circumstances, the Transition Services Lead may determine that this is optional. |
Version and Release
Unified Life Cycle (ULC): 5.1, November 3, 2014 |