Template: Knowledge Transfer Solution Template

Knowledge Transfer Solution Template is used to document specific information about the solutions or workarounds for identified scenarios in the support of an application or system.

Relationships

Related Elements	Knowledge Transfer Solutions Document

Main Description

Knowledge Transfer Solution Template is usually a required document included in the Production Support Turnover Package. The Transition Service Lead may determine that this document is not relevant for the particular application or system when reviewing information supplied by the project team. The template is used to document specific solutions or workarounds that a Service Desk associate can walk the user through to resolve certain issues for an application or system once it is in production.

Description

Attached Files	DMCEC-TEM-006-003-Knowledge Transfer Solution Document Template.dotx

Version and Release

Unified Life Cycle (ULC): 5.1, November 3, 2014
Phase Gates: 1.1, May 27, 2014
Process Engineering Process (PEP): 1.1, May 27, 2014