| Work Product (Artifact): Knowledge Transfer Process Document |
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Main Description
| The Knowledge Transfer Process Document serves as a guideline for the process or processes to be followed by the Service Desk when handling an incident for the application or system. |
Properties
| Optional |  |
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| Planned | |
Illustrations
| Templates | |
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| Examples |
Tailoring
| Impact of not having | The Service Desk associates will not have the correct process information to effectively support the application or system incidents. |
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| Reasons for not needing | In certain circumstances, the Transition Services Lead may determine that this is optional. |
Version and Release
Unified Life Cycle (ULC): 5.1, November 3, 2014 |