Template: Knowledge Transfer Process Template

The Knowledge Transfer Process Template is used to document specific information about the processes to be followed in the support of an application or system.

Relationships

Related Elements	Knowledge Transfer Process Document

Main Description

The Knowledge Transfer Process Template is usually a required document included in the Production Support Turnover Package. The Transition Service Lead may determine that this document is not relevant for the particular application or system when reviewing information supplied by the project team. The template is used to document specific procedural information to be followed by the Service Desk associates when handling incidents for an application or system once it is in production.

Description

Attached Files	DMCEC-TEM-006-002-Knowledge Transfer Process Document Template.dotx

Version and Release

Unified Life Cycle (ULC): 5.1, November 3, 2014
Phase Gates: 1.1, May 27, 2014
Process Engineering Process (PEP): 1.1, May 27, 2014