| Work Product (Artifact): Knowledge Transfer Overview Document |
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| Knowledge Transfer Overview Document |
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Main Description
| The Knowledge Transfer Overview Document serves as a reference for specific information about the application or system.
The information provided in the Overview documentation is used by the Service Desk associates to gain a general
understanding of the purpose, function, environment, user community, maintenance, escalation and other attributes of the
application or system. |
Properties
| Optional |  |
| Planned | |
Illustrations
Tailoring
| Impact of not having | The Production Support Turnover Package will be incomplete and the Service Desk associates will not have the information
required to understand and effectively support the application or system. |
| Reasons for not needing | Always needed.. |
Version and Release
Unified Life Cycle (ULC): 5.1, November 3, 2014
Phase Gates: 1.1, May 27, 2014
Process Engineering Process (PEP): 1.1, May 27, 2014
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