| Work Product (Outcome): Knowledge Base Content Upload |
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Relationships
| Roles | Responsible: | Modified By: | |
|---|---|---|---|
Main Description
| Knowledge Base Content is uploaded into ServiceNow and available for reference by the Service Desk associates. |
Properties
| Optional |  |
|---|---|
| Planned | |
Tailoring
| Impact of not having | The Service Desk associates will not have the information available in ServiceNow to effectively support the application or system incidents. |
|---|---|
| Reasons for not needing | Always needed. |
Version and Release
Unified Life Cycle (ULC): 5.1, November 3, 2014 |