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Research existing documents
| Use documents previously developed by the current or former teams to decribe what they do. Documentation efforts may be in
the form of Microsoft Word or PowerPoint files, or in Visio swimlane diagrams. Processes may have ben described in
hand-written notes. |
Interview Subject Matter Experts
| Subject Matter Experts (SMEs) know what they do day-in and day-out. It is their job and no one knows it better than the
SME. Rely on SMEs to provide the most up-to-date processes descriptions of the current process. |
Draft current process
| Write down the process as it was recorded, heard and understood. It may be necessary to use non-technical, or informal
language until the process is fully understood and agreed by the domain owner. |
Review process with Subject Matter Experts
| The drafted process will be reviewed with the SMEs to ensure what was drafted is what was researched to ensure accuracy.
Complex processes require more SME reviews, but it's better to get it right at the beginning of the development cycle. |
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